I'm having loads of clients that come here with their consoles to be checked. If it is a faulty machine, we usually replace the system for free (if it's still under warranty) but we need a warranty certificate or at least a proof-of-purchase to do so. I'm pretty frustrated with customers giving out poor excuses that they might have lost it while shifting from one place to another or that it should be in a box in the garage or somethin.
Oh come on... can you please change the music and try to find a better excuse. It's a warranty for cryin' out loud, YOU SHOULD TAKE CARE OF IT!
I had six/seven clients this week stating the above.