Client: Can you help us out with some Laptops please?
Me: Sure... we got this [Specs Here], this [Specs Here] and also this
Client: But these arn't Laptops, these are Notebooks!
Me: er... I'm sorry?
Client: These are Notebooks! I'm not searching for Notebooks. Do you have any Laptops?
Me: Erm.... I'm really sorry sir but we only stock Notebooks